What to do in case of a road accident

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Road accidents can happen unexpectedly and can be stressful and overwhelming. Knowing what to do immediately after an accident is crucial for your safety and the well-being of everyone involved. In this article, we will guide you through essential steps to take in the aftermath of a car accident and to be prepared for any potential legal matters. Being prepared and informed can make a significant difference in handling the situation efficiently and responsibly.

Step 1: Prioritize Safety

The first and most crucial step after a car accident is to, of course, ensure everyone’s safety. If possible, move the vehicles to the side of the road or a safe area to avoid causing further collisions. Turn on hazard lights, set up warning triangles to warn other drivers about the accident, and put on your high visibility vest. If anyone is injured and requires medical assistance, call for emergency help immediately. In Spain, the number to call in case of emergencies is 112.

Step 2: Call the Police

If neither party requires emergency medical assistance, contact the local authorities, and report the accident, providing them with relevant details such as the location, number of vehicles involved, and any injuries sustained. Having a police report is vital for insurance claims and legal purposes. Be cooperative and provide accurate information to the responding officers. This might be the Guardia Civil or the Policía Local, depending on where the accident happened.

Step 3: Exchange Information

If the accident was very minor and both parties agree that neither medical assistance nor involvement of the local authorities is required, then you can exchange contact and insurance information with the other party involved. Get their names, phone numbers, addresses, driver’s license numbers, vehicle license plate numbers, and insurance policy details. Additionally, you will both need to sign the friendly accident report or ‘parte amistoso’, which is an agreement between both parties stating the circumstances of the accident. This information helps both insurance parties when gathering the details for the claim.

Step 4: Document the Scene

Use your smartphone to take photos and videos of the accident scene, including the damages to all vehicles, the position of the vehicles, road conditions, traffic signals, and any relevant road signs. These visual records will serve as valuable evidence during the claims process and investigations.

Step 5: Seek Medical Attention

Even if you feel fine initially and do not require emergency medical assistance, it is crucial to seek medical attention promptly after an accident. Some injuries might not manifest immediately, such as whiplash, and a medical evaluation can detect underlying issues. Document any medical treatment you receive, as it will be necessary for your insurance claim and possible legal proceedings.

Step 6: Report the Accident to Your Insurance Company

Contact your insurance company as soon as possible to report the accident and initiate the claims process. Provide them with accurate details and be honest about the circumstances surrounding the accident. Your insurer will guide you through the next steps and explain the coverage available to you. It is very important that you report the accident to your insurance company within seven days.

Other important details to bear in mind:

While it is essential to cooperate with others involved in the accident, if a friendly accident report is not going to be signed, avoid discussing the details of the collision extensively with other parties unless you discussed it previously with your lawyer. Any evidence could be used against you in a later stage. Stick to factual information when speaking with the police and your insurance company.

  • Preserve Evidence

Keep all relevant documents and records related to the accident, including medical reports, repair estimates, and communication with the insurance company and other parties. These documents will be invaluable when settling claims and any potential legal disputes.

  • Understand Your Insurance Coverage

Familiarize yourself with your insurance policy to understand what it covers and the applicable deductibles. If you have questions or uncertainties about your coverage, consult your insurance agent or legal representative for clarification.

  • Consult with a Lawyer

If the accident resulted in injuries or property damage, it will be beneficial to consult with a lawyer experienced in personal injury or car accident cases. A lawyer can guide you through the legal process, ensure your rights are protected, and help you pursue appropriate compensation.


Being involved in a car accident can be a stressful experience, but knowing what to do in such situations can alleviate some of the pressure. Prioritizing safety, following proper procedures, and staying informed about your rights and insurance coverage are key elements in handling a car accident responsibly. By being prepared and taking prompt action, you can navigate the aftermath of a car accident with confidence.


If you need our help with understanding or processing your insurance claim and would like to arrange an appointment with one of our specialist lawyers and advisors, please do not hesitate to contact us.

For more information, please contact Pellicer & Heredia on +34 965 480 737 or email us at info@pellicerheredia.com.

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